Tickets

Mobile Ticketing Central

 

Download the new UK Athletics App now!

 

UK Athletics tickets are now mobile for all home events! You’ll be able to avoid will call lines and waiting for tickets to arrive in the mail, enjoy quick and contactless entry into venues and easily access and transfer tickets to friends or family, all from your mobile device.

Please note that UK Athletics has released a brand new mobile app.

iPhone users will need to check that their app is up to date. You can check for updates in the App Store.

Android users will need to delete the original UK Athletics app completely. Once the app has been deleted, the new UK Athletics app can be downloaded in the Google Play Store. The new apps icon will look identical to the original app.

Please also note that the first login page on the app is for your app profile. To access your tickets, you will need to select the ticket tab from the home screen and then ‘Manage My Tickets’.

As of the Fall of 2020, all tickets will be mobile and no physical ticket books will be printed. Season ticket holders and individual game buyers will use the UK Athletics App to access and manage tickets. Parking passes will also be accessed via mobile delivery. Your phone is now your ticket!

Scroll down to view information on how to access and transfer your tickets, important tips for game day entry, and frequently asked questions!

Mobile Ticketing Step-by-Step Guides

How-to Video

Frequently Asked Questions

What is changing?

As implemented in 2020, all tickets will be distributed via mobile delivery and no physical ticket books will be printed. Season ticket holders and individual game buyers will use the UK Athletics App to access and manage their tickets.  Season ticket holders may also manage their tickets by visiting UKathletics.com/MyUKAccount from their mobile device’s web browser.

Why is UK Athletics utilizing mobile ticketing?

Going mobile is the safest, most convenient and flexible way to receive and manage tickets while increasing protection against fraud. It is part of our continuing effort to make your UK experience the very best. Mobile tickets provide:

  • Reduced risk of lost, stolen, counterfeit or forgotten tickets
  • Quick and contactless entry into the venue
  • The ability to manage, send or sell your tickets at any time from your mobile device
  • Cost savings from the move to mobile tickets will be utilized in ways that benefit UK’s 500-plus student-athletes and ensure their continued welfare
How will season parking permits work?

Season parking permits for football and men’s basketball will also be available on your mobile device. Ticket holders with parking permits will be able to access those via the UK Athletics App or by visiting UKathletics.com/MyUKAccount from their mobile device’s web browser, just like tickets.

How will tickets work for away games and special events?

Ticket delivery for away games and special events may vary. Information for each event will be relayed to ticket purchasers prior to the event. Ticket delivery for all 2022 football away games will be mobile. Tickets will be accessed via the UK Athletics App or by visiting UKathletics.com/MyUKAccount from your mobile device’s web browser, similar to tickets for home games. Away game tickets will be available approximately two weeks prior to the event. Ticket transfer cut-offs will vary and will be communicated to purchasers in advance.

When will my tickets and parking passes be available on my account?

Tickets will be viewable on your account closer to the start of each season. Season ticket holders will be notified by email once tickets and parking passes are available to be managed on your mobile device. As of 8/8/22, football tickets and parking passes for home games are now viewable in your account. If you do not see your football barcodes, please contact us to check the status of your account. For football away games and special events, purchasers will receive notification by email once tickets are available on your account (usually two weeks prior to the event).

I've never used My UK Account before. Do I already have an account? Do I need to create one?

If you have purchased tickets of any kind from the UK Athletics Ticket Office, you already have an account in our ticketing system. If you do not know your password or are logging into your My UK Account for the first time, click on “Forgot Password?” to have a temporary password emailed to you. If you do not know the email address associated with your account, need to update your email address or have additional questions, please contact the UK Athletics Ticket Office.

How much does the UK Athletics app cost and where can I find it?

The official UK Athletics mobile app is free! You can download the UK Athletics app from the Apple App Store or the Google Play Store. Be sure to update to the most recent version of the app to ensure you are able to utilize all ticket management features.

**As of July 1, 2022, UK Athletics has released a brand new mobile app. iPhone users will need to be sure their app is up to date. You can check for updates in the App Store. Android users will need to delete the original UK Athletics app completely. Once the app has been deleted, the new UK Athletics app can be downloaded from the Google Play Store. The new app icon will look identical to the original app. Please also note that when you use the new app for the first time, you may be prompted to set up an app profile. The app profile is optional and is separate from your ticketing account. 

If I purchased my tickets from Ticketmaster, can I still access them through the UK Athletics app?

Yes, you will be able to access your tickets via the UK Athletics app by entering your email address and Ticketmaster password. Alternatively, you can access Ticketmaster.com via your browser or the Ticketmaster app.

Can I print my tickets from home?

No. UK Athletics continuously strives to implement technological advances to provide our fans with a ticketing experience that is convenient, safe and secure. Print-at-home paper tickets (PDFs) are not accepted at any UK Athletics venue so as to further combat fraud and counterfeiting. Details on how to manage your tickets and utilize the mobile entry options can be found by viewing our digital resources above.

Will a screenshot, photocopy or picture of my ticket be permitted for entry?

No, a mobile ticket must be provided either within the official UK Athletics app, your My UK Account on your mobile device or within your phone’s digital wallet to gain entry. Photocopies, screenshots, scans and pictures of hard tickets will not be permitted for entry.

Can I have multiple tickets on a single phone?

Yes, you are able to swipe through your available tickets at the venue if your entire party is present. However, it is much easier to send each attendee their individual ticket.

What if I want to share my tickets with friends, or my entire party is not with me when I am ready to enter the venue?

You can easily share a portion of your tickets with friends! If arriving separately, you can transfer a ticket to each member of your party prior to arriving at the venue. Once your guests have accepted the ticket transfer, they will be able to add the ticket to their phone’s digital wallet. See the step-by-step guide above for more information on ticket transfers within the UK Athletics app. **If you want to transfer multiple games at a time to the same person, visit UKathletics.com/MyUKAccount from your web browser and click “transfer” on the top left, before selecting your events. On the app, you may only transfer one event at a time.

Does the person I transfer tickets to need a My UK Account?

Yes. If they do not already have one, they will create one in the acceptance process.

Can I transfer tickets to someone after the event has started?

Yes, for home events you can transfer tickets up to one hour after the event’s start time. For football away games, ticket transfer cut-offs will vary and will be communicated to purchasers in advance.

What if I do not have a smartphone, or if my phone battery dies on game day?

Please contact the UK Athletics Ticket Office to make alternate arrangements if you do not have a smartphone. For game day issues, visit the ticket office at the venue for assistance. Guests will be required to present a valid ID matching the name on the ticket account.

What if Wi-Fi and/or cellular service is limited at the venue?

To ensure seamless entry we strongly encourage downloading and saving your tickets to your phone’s wallet app (ex. Apple Wallet or Google Pay) prior to arrival at the venue. If you did not download your tickets in advance and are unable to download them at the venue, visit the ticket office with a valid form of photo ID for assistance. To assist with connectivity at Kroger Field, mobile help zones with Wi-Fi access will be in place on the exterior of the stadium. These are located at the guest services locations outside of Gates 1, 4, 9 and 12. Please note that Kroger Field does not have public Wi-Fi access, and cellular provider coverage on game day may be limited. We strongly encourage you to save your tickets in your phone’s wallet app prior to arriving at the stadium.

Important game day entry tips:
  • Arrive early and be sure to download or transfer your tickets prior to arriving at the venue. We highly recommend saving your tickets to your phone’s wallet app (Apple Wallet or Google Pay) to avoid connectivity issues.
  • Be sure your phone is fully charged.
  • Turn your screen brightness all the way up for easier scanning.
  • Have your mobile ticket (QR code) prominently displayed before approaching the gates or the parking lot.
  • Swipe your barcode to access additional tickets in your account.
  • Visit the Ticket Office or one of the mobile help zones prior to arriving at the gates for additional assistance.
  • At Kroger Field, premium ticket holders in the Longship Club, Central Bank Club and Lexus Loge will also need to present their mobile ticket upon entering their designated club space, in order to receive their respective wristband. Be sure to have your mobile ticket saved in your phone’s digital wallet prior to arriving at the stadium.