How will I be notified if a camp has been cancelled due to COVID‐19?
Participants will be notified through the primary email that was used to register for camp through Active Network. Text message updates may also be used with the primary phone number listed on the Active registration. Emails can be responded to, but not text messages. Please contact the individual sport camp coordinators with any additional questions via phone or email.
Will I receive a full refund if an entire camp has been cancelled due to COVID‐19?
All campers will receive a full refund, regardless of whether you have made a deposit or full payment for the camp. Active, UK’s camp registration platform, will be issuing the refund.
Do I need to submit anything to get a refund for COVID‐19 cancellations?
No, all camp cancellations and refunds due to COVID‐19 will be processed automatically. If a camper, or a member of their household, is experiencing COVID‐19 symptoms within 24 hours of camp check‐in and will not be attending camp, they will need to notify the individual sport camp coordinators, and those coordinators will issue a refund request form that will be filled out. Upon receipt of the refund request form, a full refund will be issued.
How will I receive the refund?
You will receive the refund via the method of payment you used to purchase the camp. For example, the credit card you used to purchase the camp is where you will see the refund.
What if the card I used to purchase a UK Athletics camp has been canceled?
You will still receive the refund via the method of payment you used to purchase the camp. Please work with your bank or credit card provider to retrieve the funds from the canceled card.
When will I receive the refund?
Refunds will be processed within two weeks of the cancelled camp. Contact the individual sport camp coordinators with any additional questions.
What if I am requesting a refund for something other than COVID‐19?
Refer to the individual sport’s additional refund policy and contact that sport’s camp coordinator. They will issue a refund request form that will need to be filled out for a refund to be issued. Keep in mind that each sport’s refund policies outside of COVID‐19 may vary.
Who do I contact for additional questions or concerns?
You can contact the individual sport camp coordinators. They are listed at www.ukathletics.com/camps.
